How the as-a-Service movement is improving user satisfaction
Adoption of enterprise software
A study of senior ANZ executives’ attitudes, expectations and plans for enterprise software has found that satisfaction levels with enterprise solutions remains low, but that adoption of ‘as-a-service’ software is changing this.
The IBRS report paints a picture of the complex struggle between management and their staff when it comes to the adoption of software, and a serious inability to deal with change management in organisations.
Eighty five per cent of executives across all industries reported that getting staff to adopt new processes and ways of working as a result of implementing new enterprise solutions is a challenge.
This isn’t surprising as poor user satisfaction is an issue that has plagued the enterprise software market for the last two decades. But it is a serious problem at a time when change is every increasing as business transformation is widespread for those looking to move forward from their old legacy ways of working.
Significantly though, the Software as a Service (SaaS) model bucked the overall trend. Organisations with a preference for SaaS reported less challenge with getting people to adopt new solutions (35 per cent as opposed to the afore-mentioned 40 per cent).
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In-depth interviews indicated that this is because once organisations eliminate technical infrastructure concerns as a result of moving to SaaS, their attention instead turns to finding new ways to work and compete.
COVID-19 has placed significant cost reduction pressure on most organisations and this trend is expected to continue. As most organisations have limited IT resources, this can leave smaller parts of the business at the bottom of the priority list.
"TechnologyOne has experienced a significant increase in SaaS adoption as executives evaluate the cost optimisation opportunity by redeploying resources from operational IT to strategic IT. With the adoption of SaaS, costly IT resources can accelerate the business transformation agenda of the organisation", says TechnologyOne Business Development Manager, Zack Hassan.
"Optimisation of IT resources allows an increased focus on smaller parts of the organisation that perform niche business functions. These are often extremely important in achieving a competitive edge, delivering an improved customer experience, further optimising operational efficiency, or reducing overall corporate risk.
"SaaS removes the on-premise complexity of managing the technology platform and application software, and frees up IT resources to drive business value that's aligned to the strategic objectives of the organisation."
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