There is a heavy burden on Accounts Receivable (AR) teams to maintain, support and follow up with customers enquiries in an effective and timely manner. Time is consumed chasing debt, regenerating statements and reminder letters, while manually managing customer contact information.
Implementing a self-service debtor portal holds significant benefits for the AR team too.
A self-service portal will empower your customers to improve their payment behaviour, meaning your team will spend less time managing tedious tasks with a reduction in the number of enquiries received. And with a simplified payments process and an easy way to follow-up overdue payments, you can reduce aged debt with greater visibility.
By minimising internal maintenance and supporting customers with real-time updates through a self-service portal, your AR team has the freedom to focus on what really matters.
For businesses involved in collecting debt, fast-tracking solutions to maintain great relationships with customers while ensuring debts are paid on time has never been more vital. If you're ready to reimagine your finance function, get in touch with a member of our Sales team.