Case study highlights
- Links high-level goals to activities and outcomes
- Integrated and simplified the way to meet targets
- Monitor strategic and financial success
The Challenge
Porirua City Council wanted to be able to provide better reporting and for general managers to use dashboard functionality to start driving the business better.
"A lot of the problems we’ve had in getting people to take accountability is they’ve found it difficult to get into the reports, and they have to go to multiple screens, or multiple ways, to actually find information," said Roy Baker, General Manager of Corporate Services.
The Solution
Porirua City Council adopted TechnologyOne’s Performance Planning solution to simplify reporting and see at a glance how the organisation is meeting strategic objectives. The solution gives Porirua City Council’s budget-holders and general managers all the relevant information to track KPIs, manage day-to-day business more effectively and easily generate reports.
Part of the Corporate Performance Management (CPM) suite, Performance Planning enables teams to document plans and accurately gauge how they’re tracking against goals, improving accountability for agreed scope, budget and timeframe targets.
The Outcome
The software’s ease of use reduced barriers, which has fostered a ‘no excuses’ culture when it comes to understanding what’s happening and delivering outcomes.
“Performance Planning provides a one-stop-shop for our people. A lot of the problems we’ve had in getting people to take accountability is they’ve found it difficult to get into, and they have to go to multiple screens, or multiple ways, to actually find information,” Mr Baker said.
At the push of a button we get our report in seconds, whereas before it used to take up to two weeks for our financial accountants to prepare a report.
Client's perspective
More efficient reporting in a complex environment has become the reality, according to Council’s Manager of Finance Systems, Lorraine Walmsley.“
[The solution] empowers managers to capture the data in one place and then run reports in multiple ways so they are not wasting all their time preparing reports for different governance boards, and they can spend more time on their business and service delivery,” she said.
“At a push of a button we get our report in seconds, whereas before it used to take up to two weeks for our financial accountants to prepare a report.”
The solution has also enabled greater visibility for managers. Manager of Parks, Olivia Dovey, said her team’s adoption of the erp solution had done away with spreadsheets and allowed her to easily monitor the on-the-ground progress of projects.
“Performance Planning has made life easier for me because it’s all in one place. I can see - using the traffic light system - how the whole team is performing.”
Spotlight
Performance Planning keeps Council accountable to stated objectives:
- Streamline implementation through strategic planning templates
- Align strategic direction with frontline activity
- Achieve accurate and timely activity-based reporting across Council
- Improve transparency and accountability to ratepayers and customers
Adopt more efficient and effective ways of measuring performance:
- Access software from any device, anywhere, any time
- Improve visibility for managers so they can improve business and teams
- Capture business owner commentary on performance against plans
- Improve information sharing and reduce silos
About Porirua City Council
Porirua City Council provides information and services for residents, visitors and businesses in Porirua City, located 25 kilometres north of Wellington City, New Zealand.
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