The Power of One
Expert technology software services
We take end to end accountability for helping customers drive digital transformation and achieve their business objectives. When the professionals who design, develop and implement the software, help you administer, maintain and optimise it too, you can be confident that you're getting the most out of your investment and keeping pace with enhancements.
That's the Power of One.
Prepaid AMS Program Highlights
Guaranteed consulting services when you need them
Dedicated Service Delivery Manager who knows your industry and business
Access to product specialists across all TechnologyOne solutions
Ability to keep pace with enhancements and leverage a best practice approach
Flexible program periods, with regular reporting and adjustments
Support team available from 8am to 6pm no matter where you are
Range of services
Administration
Manage your TechnologyOne enterprise solutions day to day.
Whether you need to outsource your level 1 support function or require assistance to manage application administration and user training, our prepaid programs are flexible. Customers can access a dedicated team in the way that works best for their business to ensure the operational elements of administering TechnologyOne enterprise solutions are covered.
Upkeep
Keep your Technologyone enterprise solution current and maintained
When you need assistance to manage scheduled events such as EOM, EOFY or regular processes such as rates and payroll, a prepaid program will ensure you have access to an extra set of hands.
We understand that business requirements around reporting, workflow and software configuration change over time. With a prepaid program, you can confidently adapt and deliver to these changes as they happen.
Optimisation
Realise the full value of your TechnologyOne investment
With technology changing rapidly, TechnologyOne is regularly updating and enhancing our products and solutions. Ensure you’re up to date with the latest and greatest by relying on the team who develop the solution and know it well
When you sign up for a prepaid program, our industry and product specialists will work with you to review and improve business processes, ensure new product features are effectively adopted and optimise your overall solution to set you up for success.
Service Delivery
Access a dedicated Service Delivery Manager who is committed to customer service
Our Service Delivery Managers are industry and product experts who have 132 years’ collective experience working with TechnologyOne customers and solutions! That’s an average of 9 years each.
They are committed to developing strong partnerships with customers and will work collaboratively to understand key issues and optimise business goals and opportunities. Service Delivery Managers will act as a single point of contact within TechnologyOne and work with our consultants and product teams to ensure we deliver superior customer experience and valuable business solutions.
How is a prepaid program delivered?
- Flexible monthly programs based on hours.
- Draw down hours in 30 minute increments.
- Services available for all TechnologyOne products.
- Flexible onsite and remote delivery methods.
- Work collaboratively with your service delivery manager to determine relevant services and program size.
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